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Terms of Use

LINZI WANN, LLC provides and manages this website.  We would like to welcome you to our website and we hope we have created an environment that helps you to experience the unique world of LINZI WANN, LLC.  The usage of this website is governed by the terms and conditions listed below which, together with our Website Disclaimer and Privacy Policy, will govern the terms and conditions if your usage of this website.  We encourage you to take the time to read all of the stated terms and conditions of the Policies and if you are not in agreement with any of them, please do not continue to use this website.  By using this website, you acknowledge your agreement to the terms and conditions of these policies.  This website contains material which is owned or licensed by LINZI WANN, LLC.  This material includes, but it not limited to, the design, data, format, images, and graphics.  No copy or reproduction is allowed other than in accordance with the terms of our Copyright Policy below.  Please be aware that any unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.  The website may include links to other websites which we feel could be of specific interest to you.  However, we do not endorse any of these or any other website and we hereby specifically exclude any responsibility for the content of any linked websites or the consequences of logging on to those websites.  If you elect to click on any link you assume full responsibility for any and all consequences given that we have no control whatsoever over any of these linked websites.

Website Disclaimer

The information contained in this website is for general information purposes only and is subject to change without notice.  While we make every effort to keep the information current and accurate at all times, we specifically make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, images or content on the website for any purpose whatsoever.  By using the website, you hereby agree that you understand that all the data, images or information on this website may contain some inaccuracies or errors and your use thereof is entirely at your own risk.  Therefore, any reliance placed on such information, product or images, is strictly at your own risk and consequently, LINZI WANN, LLC will not assume any liability, under any circumstances, for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, but nor limited to, and loss of data or profits arising out of, or in connection with, the use of this website or any other consequence thereof.  Additionally, LINZI WANN, LLC, officers, advisers, licensors, or service providers will not accept any liability, including for negligence, for any direct, indirect, incidental, special, punitive, or consequential damages that result from your use or inability to use this website, mistakes, omissions, interruptions, deletion of files or electronic mail, loss of damage to data, errors, defects, viruses, delays in operation or transmissions, or any failure of performance, communications failure, theft, destruction or unauthorized access to the website.  You hereby acknowledge that this provision will apply whether or not LINZI WANN, LLC is given notice of the possibility of such damages and that this provision will apply to all content, merchandise or services that may be available from time to time on the website.  The limitation set forth in this section shall apply even if any exclusive remedy in this agreement fails its essential purpose.

Errors and Price Changing

Every effort is made to assure the accuracy of prices on our website and to provide complete, accurate and current information at all times.  However, like all websites, we are not able to exclude the possibility of human or technological error.  Consequently, this website might contain typographical errors in pricing, merchandise availability or related merchandise detail and description.  We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Where the price on any item is incorrectly stated and the actual price is higher than he listed price, we will immediately contact you upon receipt of any order to advise you of the error and at your discretion, will either continue to process the order after adjustment for the correct price or cancel the order should you elect not to proceed with the corrected price.  If we are unable to contact you, we will treat the order as cancelled.  Where the actual price is lower, we will process the order at the lower price.

Please note that prices are subject to change without notice.  Where the price of any item is decreased, we will provide a refund for the price difference for any item purchased within 10 days prior to the price adjustment.  The price adjustment refund request must be made within 14 days of the price change via e-mail to customerservice@linziwann.com for the price adjustment to be honored.  However, all temporary special promotions are specifically excluded from any price adjustment refund.  Any approved refund of the adjusted amount will only be made available in the original form of payment.

Changes and Cancellations 

If you wish to change or cancel your order once it has been submitted, please send an e-mail to customerservice@linziwann.com and we will make every effort to accommodate your request.  If we are unable to change or cancel the order, we will notify you by return e-mail within 2 business days of receipt of your request.  However, if we are not able to change or cancel your order, please refer to our return or exchange policy above once you have received your online order if you still wish to return or exchange the item.

Payment

LINZI WANN, LLC accepts the following credit cards for online purchases:

  • Visa
  • Master Card
  • American Express
  • Discover

Credit Cards

The total dollar amount of your order is authorized and allocated at the time your card is approved.  If the amount charges exceeds your credit limit or the card is rejected for any reason, your order will be automatically cancelled.

Debit Cards

Payment is deducted from your account at the time your card is approved.

Shipping and Delivery

For security reasons, all LINZI WANN, LLC online purchases will require an adult signature upon delivery regardless of any signature waivers you might have in place with the freight carrier.  In addition, purchases are not shipped to P.O. Boxes or to any other address that does not allow for receipt and signature by the purchaser.  Please note that these requirements are for your protection and if you would prefer to have the delivery made to a FedEx or UPS location, please e-mail customerservice@linziwann.com.

All purchases are shipped via FedEx or UPS at our discretion.  All items in stock will be shipped within 48 hours after receipt of the order subject to the delivery schedule below.  If the item is not in stock, we will advise you within 24 hours as to when to anticipate the shipment will be made.  LINZI WANN, LLC will not be responsible for any unanticipated delays and all delivery dates are therefore not guaranteed but are only an approximation and should not be relied upon as definitive.

A shipping confirmation is e-mailed to you as soon as your order has been shipped.  To ensure the security of your delivery, we do not provide tracking numbers.

Returns and Exchanges

LINZI WANN, LLC prides itself on customer satisfaction and we want you to be completely satisfied with every purchase.  However, if you are not satisfied with your purchase for any reason whatsoever, we will provide a full refund or exchange must be made within 30 days of the date of delivery and must be made within 30 days of security tag intact and all the original packaging.  For any promotional or sale merchandise, returns or exchanges must be made within 10 days from date of receipt.  Shipping charges from the original purchase are not refundable and shipping and insurance costs on the return or exchange will be at your expense.

We will not accept any merchandise that has been worn, used, scratched, or damaged in any way or where the security tag has been removed on specific merchandise.  Additionally, any custom or special orders and any merchandise that has been modified or altered in any way cannot be returned or exchanged.  Failure to follow the specific Return or Exchange conditions below will result in the request for the Return or Exchange being denied.

Easy-to-follow instructions for returning/exchanging merchandise are included with each shipment.  Every effort will be made to ensure a prompt refund or exchange and an e-mail notification will be sent once the return/exchange has been processed.

To Make a Return or Exchange

We recommend shipping returned merchandise via FedEx, UPS, or insured parcel post for tracking purposes and that you make sure that the package is insured for the full purchase price of the item(s) being returned on the original invoice.  Please note that you are responsible for the cost of all shipping, insurance, and handling charges on the return.  LINZI WANN, LLC assumes no responsibility or liability for the loss of and/or damage to any merchandise sent for return or exchange while in transit to our location.  Please follow these easy steps to make sure that there is no issue with the return:

Email customerservice@linziwann.com informing it of a return and you will receive an Authorization number.  The form will provide you with all the instructions for returning the item(s).  Please make sure to write the Return Authorization Number clearly on the front of the package to allow for proper processing of your Return or Exchange.

Package Your Return.  Please securely and carefully wrap the merchandise in the original packaging materials and make sure that each item is fully protected to prevent damage in transit.  Please include all original packaging such as jewelry boxes and collateral material.  For security reasons, do not write LINZI WANN, LLC’S name anywhere on the outside of the box but address to:

P.O. Box 17116
Chattanooga, TN37415

Insure Your Package.  The package must be insured for the full purchase price of the item(s) being returned as listed on the original invoice.  You must follow these instructions exactly as failure to do so will prevent the processing of your return.

Once we receive the returned merchandise, the item(s) will be checked by our Quality Control Department.  Upon arrival, we will process your request for a return within 7 business days of the receipt of the merchandise and we will issue a refund via the original payment method.

LINZI WANN, LLC reserves the right to refuse to accept any Return that does not meet the above return requirements at LINZI WANN, LLC’s sole discretion.

Guarantee of Authenticity 

LINZI WANN, LLC guarantees the authenticity of all merchandise purchased through this website, and all merchandise is covered by LINZI WANN, LLC’s warranty which can be found on this website or in the package with your order.

Product Availability 

All orders are subject to availability and we reserve the right to discontinue any style at any time.  Additionally we reserve the right to make partial shipments on orders.  We also reserve the right to alter the terms or duration of any special offers or sale promotion.  We will inform you if we are unable to fill your order.

Customer Support 

Should you need any additional assistance in making your online purchase, please do not hesitate to contact customerservice@linziwann.com

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